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Page last modified 12:52, 15 May 2014 by alang

VtigerCRM 6 (Hosted Service)

    版本為 01:52, 27 Dec 2024

    到這個版本。

    返回到 版本存檔.

    查閱目前版本

    系統環境

    • VtigerCRM 6.14.8.3（Hosted on vtiger.com）
    • FreePBX Distro
    • Asterisk 1.8
    • VtigerCRM's IP 69.64.x.x（idealmobile.od1.vtiger.com）
    • VtigerAsteriskConnector 1.2
    • JRE 1.7
    • FreePBX's IP 216.118.x.x

    使用心得

    • Incoming Popup:
      1. 無法連接 IVR
      2. 所有設定在 CRM 的 extension 都會響鈴
    • Click-to-Call:
      1. 撥出的 context 只能是 from-internal，無法指定其他的
      2. 撥出的號碼只能是網頁的號碼，無法在後端自動加上 prefix code。

    開始設定

    1. 安裝/設定 VtigerCRM 模組 - Phone Calls（On VtigerCRM）
    2. 安裝/設定 Vtiger Asterisk Connector （On FreePBX）
    3. 設定 Asterisk
    4. 設定 Vtiger
    安裝/設定 VtigerCRM 模組 - Phone Calls
    1. Go to CRM Settings -> Module Manager.
    2. Click on Import Module.
    3. Click install under Phone Calls.
    4. Go to CRM Settings -> Integration > Phone Calls
    5. Click on Add Gateway
      • Gateway: Asterisk
      • Vtiger Asterisk App URL: http://Asterisk_Server_IP:Port
      • Context: vtiger_crm
      • CallBack URL <take note of this>
      • Vtiger Secret Key <take note of this>
         
    安裝/設定 Vtiger Asterisk Connector

    系統需求：

    • Asterisk 1.8
    • Java 1.7+
    • Vtiger 連線資訊（Phone Calls > Add Gateway）
      • CallBack URL
      • Vtiger Secure Key
         

    安裝 Java Runtime 1.7
    檔案下載：http://java.com/zh_TW/download/manual.jsp
    NOTE：下載適合的 32-bit 或 64-bit 版本

    # rpm -qa | grep -i jre
jre-1.6.0_18-fcs

# yum remove jre-1.6.0_18-fcs

# rpm ivh jre-7u55-linux-x64.rpm

# java -version
java version "1.7.0_55"
Java(TM) SE Runtime Environment (build 1.7.0_55-b13)
Java HotSpot(TM) 64-Bit Server VM (build 24.55-b03, mixed mode)

    安裝 Vtiger Asterisk Connector
    下載位址：https://www.vtiger.com/add-ons/

    wget https://www.vtiger.com/products/apps/VtigerAsteriskConnector/VtigerAsteriskConnector-1.1.zip
unzip VtigerAsteriskConnector-1.1.zip
mv VtigerAsteriskConnector /opt
cd /opt/VtigerAsteriskConnector/
mkdir storagedir/
mkdir appdb/
vi conf/VtigerAsteriskConnector.properties

    VtigerAsteriskConnector.properties：

    // Location where the application server will be running.
ServerIP   = 0.0.0.0
ServerPort = 6666
StorageDir = /opt/VtigerAsteriskConnector/storagedir

//Location where the applications database files will be stored.
AsteriskAppDBPath = /opt/VtigerAsteriskConnector/appdb

// Asterisk Server Details
AsteriskServerIP   = 127.0.0.1
AsteriskServerPort = 5060
AsteriskUsername   = vtigercrm
AsteriskPassword   = vtigercrm_pass

// Vtiger CRM URL
VtigerURL = <從 VtigerCRM 複製>
VtigerSecretKey = <從 VtigerCRM 複製>
    設定 Asterisk

    1. 編輯 /etc/asterisk/manager_custom.conf

    [vtigercrm]
secret = vtigercrm_pass
deny = 0.0.0.0/0.0.0.0
permit = 127.0.0.1/255.255.255.0
read = all
write = all

    套用新設定

    # asterisk -rx "manager reload"
# asterisk -rx "manager show users"

    2. 編輯 /etc/asterisk/extensions_custom.conf

    [vtiger_crm]
exten => _X.,1,Agi(agi://0.0.0.0/incoming.agi)

    套用新設定

    # asterisk -rx "dialplan reload"

    3. 設定 cdr_manager
    檢查模組 cdr_manager.so

    asterisk -rx "module show like cdr"

    新增或編輯 /etc/asterisk/cdr_manager.conf

    ;
; Asterisk Call Management CDR
;
[general]
enabled = yes

    # chown asterisk:asterisk /etc/asterisk/cdr_manager.conf

    套用設定

    # asterisk -rx "config reload /etc/asterisk/cdr_manager.conf"
或者
# amportal stop
# amportal start

    檢查狀態

    # asterisk -rx "cdr show status"

Call Detail Record (CDR) settings
----------------------------------
  Logging:                    Enabled
  Mode:                       Simple
  Log unanswered calls:       No

* Registered Backends
  -------------------
    mysql
    cdr_manager    <===
    cdr-custom
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