VtigerCRM 6 (Hosted Service)

安裝/設定 VtigerCRM 模組 - Phone Calls

1. Go to CRM Settings -> Module Manager.
2. Click on Import Module.
3. Click install under Phone Calls.
4. Go to CRM Settings -> Integration > Phone Calls
5. Click on Add Gateway
   • Gateway: Asterisk
   • Vtiger Asterisk App URL: http://Asterisk_Server_IP:6666
   • Outbound Context: vtiger_outgoing
   • Outbound Trunk: <Trunk Name on FreePBX>
   • CallBack URL: <這是 VtigerCRM URL>
   • Vtiger Secret Key <take note of this>
      

安裝/設定 Vtiger Asterisk Connector

系統需求：

• Asterisk 1.8
• Java 1.7+
• Vtiger 連線資訊（Phone Calls > Add Gateway）
  • CallBack URL
  • Vtiger Secure Key
     

安裝 Java Runtime 1.7
檔案下載：http://java.com/zh_TW/download/manual.jsp
NOTE：下載適合的 32-bit 或 64-bit 版本

# rpm -qa | grep -i jre
jre-1.6.0_18-fcs

# yum remove jre-1.6.0_18-fcs

# rpm ivh jre-7u55-linux-x64.rpm

# java -version
java version "1.7.0_55"
Java(TM) SE Runtime Environment (build 1.7.0_55-b13)
Java HotSpot(TM) 64-Bit Server VM (build 24.55-b03, mixed mode)

安裝 Vtiger Asterisk Connector
下載位址：https://www.vtiger.com/add-ons/

wget https://www.vtiger.com/products/apps/VtigerAsteriskConnector/VtigerAsteriskConnector-1.1.zip
unzip VtigerAsteriskConnector-1.1.zip
mv VtigerAsteriskConnector /opt
cd /opt/VtigerAsteriskConnector/
mkdir storagedir/
mkdir appdb/
vi conf/VtigerAsteriskConnector.properties 

VtigerAsteriskConnector.properties：

// Location where the application server will be running.
ServerIP   = 0.0.0.0
ServerPort = 6666
StorageDir = /opt/VtigerAsteriskConnector/storagedir

//Location where the applications database files will be stored.
AsteriskAppDBPath = /opt/VtigerAsteriskConnector/appdb

// Asterisk Server Details
AsteriskServerPublicIP = 123.123.123.123
AsteriskServerIP   = 127.0.0.1
AsteriskServerPort = 5038
AsteriskUsername   = vtigercrm
AsteriskPassword   = vtigercrm_pass

// Vtiger CRM URL
VtigerURL = <從 VtigerCRM 複製>
VtigerSecretKey = <從 VtigerCRM 複製>

啟動/關閉 VtigerAsteriskConnector

啟動
bin/start.sh

關閉
bin/stop.sh 

檢查程序
ps -ef | grep -i vtiger

設定 FreePBX

1. 編輯 /etc/asterisk/manager_custom.conf

[vtigercrm]
secret = vtigercrm_pass
deny = 0.0.0.0/0.0.0.0
permit = 127.0.0.1/255.255.255.0
read = all
write = all 

套用新設定

# asterisk -rx "manager reload"
# asterisk -rx "manager show users" 

2. 編輯 /etc/asterisk/extensions_custom.conf

[vtiger_incoming]
exten => _X.,1,Agi(agi://0.0.0.0/incoming.agi)

[vtiger_outgoing]
exten => _X.,1,Agi(agi://0.0.0.0/incoming.agi) 

套用新設定

# asterisk -rx "dialplan reload"

3. 設定 cdr_manager
檢查模組 cdr_manager.so

asterisk -rx "module show like cdr"

新增或編輯 /etc/asterisk/cdr_manager.conf

;
; Asterisk Call Management CDR
;
[general]
enabled = yes

# chown asterisk:asterisk /etc/asterisk/cdr_manager.conf

套用設定

# asterisk -rx "config reload /etc/asterisk/cdr_manager.conf"
或者
# amportal stop
# amportal start 

檢查狀態

# asterisk -rx "cdr show status"

Call Detail Record (CDR) settings
----------------------------------
  Logging:                    Enabled
  Mode:                       Simple
  Log unanswered calls:       No

* Registered Backends
  -------------------
    mysql
    cdr_manager    <===
    cdr-custom 

For Inbound Call

FreePBX > Trunks > 選擇 Trunk Name

• Peer details
  ...
  context=vtiger_incoming

檢查 VtigerAsteriskConnector/logs/*api.log 出現 UNKNOWN HOST

Ans：編輯 /etc/hosts，將本機名稱加上。