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    it's important to understand these implicit expectations and let users know if fixing the problem will take longer than they expect 了解這些隱性的期望很重要，並讓使用者知道解決問題所需的時間是否比他們預期的長 When you're dealing with an issue that's affecting one or more users, 當您處理影響一個或多個使用者的問題時 select which task you're going to deal with depending on urgency 根據緊急程度選擇要處理的任務
    make a list of all of the tasks that need to get done 列出所有需要完成的工作清單
    you might need to write your own script that gets rid of them 刪除(除去)它們 it might be easily fixed by uninstalling applications that aren't used, or cleaning up old data that isn't needed anymore.  It's common for the overall performance of the system to decrease as the available disk space gets smaller 當可用磁碟空間變小時，系統整體效能降低是很常見的現象 We saw how reducing scope and isolating problems can lead us to the root cause of programs that are running slowly or crushing unexpectedly 縮小範圍和隔離問題 how to identify what process or application is taking up all your disk space 佔用 You hadn't written the software and didn't have access to the source code. 您沒有寫過軟體，也無法存取原始碼 you were an IT professional who's in charge of the deployment and maintenance of software in your company 您是一位 IT 專業人士，負責公司內軟體的部署與維護 raise an error; throw(threw) an error 出現錯誤
    • another thing that could cause the open function to raise an error
    • the interpreter threw one of these errors
    • when you can't modify the program that's throwing errors 
    Logs on both servers show an increase in CPU and RAM usage. What may be the most effective way to resolve this issue with a complex set of servers? 兩台伺服器上的日誌都顯示 CPU 和 RAM 使用量增加。對於複雜的伺服器群，解決此問題的最有效方法是什麼？ The website is hosted by two load balancing servers in the cloud and are connected to an external SQL database. 網站由雲端中的兩台負載平衡伺服器託管，並連接到外部 SQL 資料庫 During peak hours, users have reported issues connecting to a website. 在高(尖)峰時段，使用者報告在連線到某個網站時發生問題 we can prepare if something similar happens in the future 如果將來發生類似的事情，我們可以做好準備 Third-party service providers may go down, an update may not perform as expected, or a server may experience a hacking attack 第三方服務供應商可能會當機、更新可能無法如預期般執行，或伺服器可能遭遇駭客攻擊
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