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Phrases 4

  • help you avoid getting stuck on a lot of these situations 幫助您避免陷入許多這樣的情況
  • Emergencies and unexpected events will arise—they always do 緊急情況和意外事件將會發生，而且總是會發生
  • give them timely updates 向他們即時更新資訊
  • instead of getting interrupted in the middle of a task 而不是在工作中途被打斷
  • It's important to communicate upfront to the user 事先與使用者溝通很重要
  • give them an idea of when they can expect their issue to be fixed so they can plan what to do next 讓他們知道(明白)問題何時可以解決，以便他們計劃下一步該怎麼做
  • make sure you tell the user that you're dealing with a crisis and that you'll help with their request once the crisis is resolved 請務必告訴使用者您正在處理危機，一旦危機解決，您會協助處理他們的請求
  • fixing the database is critical and affects the whole company, so it should take priority 應該優先處裡
  • a user calls you to request access to a shared resource, but you're in the middle of dealing with an issue that's causing the company's database to be offline 一位使用者 Call 你要求存取共用資源, 但您正在處理導致公司資料庫離線的問題
  • you have to replace a keyboard but you have no spares available 沒有可用備品
  • it's important to understand these implicit expectations and let users know if fixing the problem will take longer than they expect 了解這些隱性的期望很重要，並讓使用者知道解決問題所需的時間是否比他們預期的長
  • When you're dealing with an issue that's affecting one or more users, 當您處理影響一個或多個使用者的問題時
  • select which task you're going to deal with depending on urgency 根據緊急程度選擇要處理的任務
  • make a list of all of the tasks that need to get done 列出所有需要完成的工作清單
  • you might need to write your own script that gets rid of them 刪除(除去)它們
  • it might be easily fixed by uninstalling applications that aren't used, or cleaning up old data that isn't needed anymore. 
  • It's common for the overall performance of the system to decrease as the available disk space gets smaller 當可用磁碟空間變小時，系統整體效能降低是很常見的現象
  • We saw how reducing scope and isolating problems can lead us to the root cause of programs that are running slowly or crushing unexpectedly 縮小範圍和隔離問題
  • how to identify what process or application is taking up all your disk space 佔用
  • You hadn't written the software and didn't have access to the source code. 您沒有寫過軟體，也無法存取原始碼
  • you were an IT professional who's in charge of the deployment and maintenance of software in your company 您是一位 IT 專業人士，負責公司內軟體的部署與維護
  • raise an error; throw(threw) an error 出現錯誤
    • another thing that could cause the open function to raise an error
    • the interpreter threw one of these errors
    • when you can't modify the program that's throwing errors 
  • Logs on both servers show an increase in CPU and RAM usage. What may be the most effective way to resolve this issue with a complex set of servers? 兩台伺服器上的日誌都顯示 CPU 和 RAM 使用量增加。對於複雜的伺服器群，解決此問題的最有效方法是什麼？
  • The website is hosted by two load balancing servers in the cloud and are connected to an external SQL database. 網站由雲端中的兩台負載平衡伺服器託管，並連接到外部 SQL 資料庫
  • During peak hours, users have reported issues connecting to a website. 在高(尖)峰時段，使用者報告在連線到某個網站時發生問題
  • we can prepare if something similar happens in the future 如果將來發生類似的事情，我們可以做好準備
  • Third-party service providers may go down, an update may not perform as expected, or a server may experience a hacking attack 第三方服務供應商可能會當機、更新可能無法如預期般執行，或伺服器可能遭遇駭客攻擊
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